EDD Support Tickets

Change “Sorry” Text On Notice For Non-Customers

If a non-customer is logged in to the ticket submission page, they will not have access to the ticket submission form. Instead, they will see a message.

If you don’t have “Require License Key” enabled, they’ll see this message:

“Sorry, but support is for customers who have purchased something. If this is a mistake, contact us.”

If you do have “Require License Key” enabled, they’ll see this message:

“Sorry, but you need a valid license key in order to receive support. If this is a mistake, contact us.”

Either way, you can change the message to your own custom text with the following filter. Change “Sorry, buy something” on line 5 to your own custom text.

/**
 * Change the "Sorry" notice for non-customers 
 */
function my_eddstix_not_customer_notice( $greeting ) {
	return 'Sorry, buy something.';
}
add_filter('eddstix_sorry_no_support', 'my_eddstix_not_customer_notice');

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